Help FAQ
Placing an Order We've streamlined the checkout process to make it as easy as possible for you. Just select your desired items, add them to your cart, and proceed to checkout. Review your shopping cart to ensure everything is perfect before finalizing your order.
After Placing an Order Rest assured, we'll send you a confirmation email within 24 hours of placing your order. If you haven't received it, be sure to check your inbox as well as your spam folder. If you still can't find it, don't hesitate to reach out to our customer care team for assistance.
Troubleshooting Encountering issues during checkout? If you're facing persistent errors, we recommend reaching out to your bank to ensure there are no restrictions on international purchases. Alternatively, our dedicated customer care team is always here to help troubleshoot any problems you may encounter.
Order Modifications Need to make changes to your order? Time is of the essence due to our fast processing times, so be sure to contact our customer care team immediately for any change requests.
Shipping Queries While we strive to provide the best shipping experience possible, please note that combining shipping costs for multiple orders is not feasible due to postal requirements. For more detailed information on shipping, visit our website or reach out to our customer care team.
Size Guide and Measurements To ensure the perfect fit, check the 'Size Chart' provided under each product for detailed measurements.
Payment Queries Noticed a double charge on your account? Rest assured, it's likely a temporary bank authorization that should clear within 48 hours. If you have any concerns or questions regarding payment, feel free to contact our customer care team for assistance.
Product Availability Ensure you secure your favorite items promptly! Items in your cart aren't reserved, so complete your purchase swiftly to avoid disappointment.
Order Tracking Excitedly awaiting your order? Keep an eye out for shipping confirmation emails containing your tracking information. If you haven't received it, remember to check your spam folders.
Limited Editions Don't miss out on our exclusive limited editions! Please note that many items are limited editions and won't be restocked. If you're interested, don't hesitate to inquire about availability directly.
Exclusive Purchasing For authenticity and assurance, our Kiarah Media products are exclusively sold on our official Kiarah Media website.
Product Listings Spot a missing 'Add to Cart' button? This usually indicates that the product is sold out. Keep an eye on our website for restocks or inquire about availability.
Custom Orders While we appreciate your desire for customization, please note that custom or special orders aren't available due to bulk production.
Delivery Issues Encountered an issue with parcel delivery? If your parcel is returned to the sender for any reason, please reach out to our customer care team for assistance.
Receiving Faulty Items Your satisfaction is paramount to us. If you receive something faulty or incorrect, don't hesitate to contact our customer care team immediately. Provide us with details and photos so we can swiftly address your concerns and provide support.
At Kiarah Media, we're committed to ensuring your shopping experience is smooth and enjoyable. If you have any further questions or concerns, our dedicated customer care team is here to assist you every step of the way.
Orders
Q1: What Types Of Photo Paper Do You Offer?
We offer glossy, matte, and luster photo papers. Glossy is ideal for vibrant, sharp images; matte is best for soft, non-reflective finishes; and luster offers a balance between glossy and matte qualities.
Q2: How can I choose the right paper for my prints?
Choose based on the print's purpose: glossy for vibrant colors, matte for less glare and artistic prints, and satin for versatile photo quality.
Q3: What are your shipping options and costs?
We offer standard and expedited shipping. Costs depend on order weight and location. Details are provided at checkout.
Q4: What is your return policy?
We accept returns within 30 days if products are in original condition. Refunds are processed to the original payment method.
Q5: How can I track my order?
A tracking number will be emailed after shipment, which you can use on our website to check delivery status.
Q6: Do you offer discounts or coupons?
Seasonal discounts and promo codes are available. Subscribe to our newsletter for updates.
Q7: How can I contact customer support?
Contact us via email at support@kiarahmedia.com or phone at (617) 637-1204, Monday to Friday, 9 AM to 5 PM PST.
Q8: What payment methods are accepted?
We accept various payment methods including major credit cards, PayPal, and Apple Pay to ensure a convenient shopping experience.
Q9: Can I change or cancel my order after placing it?
You can change or cancel your order within 24 hours of placing it by contacting our customer service. Please note that once the order has been processed, changes may not be possible.
Q10: Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination country. Please check our shipping policy for more details.
Q11: What should I do if I receive a damaged product?
If you receive a damaged product, please contact us within 7 days of delivery with photographic evidence. We will arrange a replacement or refund as per our return policy.
Q12: How do I use a promotional code on your website?
You can enter your promotional code at checkout. Enter the code in the 'Promo Code' field and click 'Apply' to see your new total.
Q13: Are there any tips for maintaining the quality of prints?
Keep prints out of direct sunlight, use archival-quality frames, and consider using UV-protective glass to ensure the longevity of your prints.
Q14: Do you collaborate with artists or photographers?
We frequently collaborate with artists and photographers. If you're interested in collaborating, please send us your portfolio via email.